Administrative Support

First Federal Bank - Overland Park, KS

Full-time

Overland Park, KS

Credit Intermediation and Related Activities

About the position

The Administrative Support position at First Federal Bank involves providing essential clerical and customer service support to ensure smooth operations within the organization. The role requires managing communications, assisting various departments, and maintaining a professional image while serving customers and visitors.

Responsibilities

• Answer all incoming telephone calls quickly and courteously, directing them to the appropriate party efficiently and taking messages as needed.
• Manage incoming and outgoing mail, including daily courier packages, and contact appropriate personnel for delivery.
• Greet all customers and visitors to ensure timely service and maintain a professional appearance.
• Perform clerical duties such as creating UPS labels, stuffing envelopes, and posting outgoing mail.
• Establish and maintain rapport with internal and external customers.
• Proactively manage workload and assist other departments and employees to ensure a smooth flow of production.
• Support Mortgage Lenders by performing clerical functions, assisting with documents, making copies, and filing.
• Provide administrative support duties for compliance.
• Deliver the best service to customers with innovative and creative solutions.

Requirements

• High school diploma required.
• Reliable and hardworking individual with strong attention to detail.
• Ability to work well under pressure and with strong personalities.
• Strong oral and written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work with minimal supervision.
• Organized with strong time management skills and the ability to manage multiple tasks/projects and deadlines simultaneously.

Nice-to-haves

• Bilingual candidates encouraged to apply.

Benefits

• 401k
• Dental Insurance
• Life Insurance
• Medical Insurance
• Vision