Administrator/Chief Operating Officer

$88,000 - $159,000/Yr

Unclassified - Hettinger, ND

Full-time - Senior

Hettinger, ND

About the position

The Administrator/Chief Operating Officer (COO) is responsible for overseeing the daily operations of the facility, ensuring compliance with established policies and procedures, and maintaining high standards of care for residents. This role involves direct interaction with residents, their families, and staff, fostering a positive environment that promotes teamwork and effective communication. The COO will supervise department heads, manage financial accounts, and ensure that all necessary supplies and equipment are available and in working order. Additionally, the COO will act as a liaison between the governing body and the facility's professional staff, preparing reports and documentation as required by federal, state, and local agencies. The COO will also be responsible for evaluating employee performance, conducting staff meetings, and providing in-service training and orientation programs. This position requires a strong commitment to maintaining confidentiality and adhering to all policies and procedures, including those related to reporting injuries and instances of harassment. The COO will be an active member of various committees, ensuring that meeting minutes and reports are properly documented and communicated to relevant officials. In this role, the COO will also oversee the volunteer program, ensuring it is planned and supervised effectively. The position requires a proactive approach to problem-solving and the ability to maintain constructive working relationships with coworkers, residents, families, and visitors. The COO will be expected to promote the facility positively and uphold the highest standards of care and service delivery.

Responsibilities

• Accompany surveyors and consultants on facility inspections and arrange exit conferences with department heads.
• Supervise department heads and office staff, making rounds and evaluating performance.
• Manage petty cash accounts, accounts receivable, accounts payable, and resident trust funds.
• Ensure security for physical management records and personnel records in conjunction with Human Resources.
• Conduct staff meetings, in-service training, and orientation programs for employees.
• Maintain personal contact with residents and their families.
• Operate and manage the facilities in accordance with established policies and procedures.
• Act as a liaison with the governing body and professional staff through meetings and reports.
• Prepare and submit required reports to federal, state, and local agencies.
• Ensure adequate supplies and equipment are available and properly stored.
• Participate in committees and maintain documentation of meetings and reports.
• Review and evaluate reports from facility committees and implement recommendations.
• Supervise the volunteer program and ensure it is effectively planned and managed.

Requirements

• Proven experience in a managerial role within a healthcare or long-term care setting.
• Strong understanding of federal, state, and local regulations related to healthcare facilities.
• Excellent leadership and interpersonal skills to manage staff and interact with residents and families.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong organizational skills and attention to detail in managing financial accounts and reports.

Nice-to-haves

• Experience with quality assurance and improvement processes in healthcare settings.
• Knowledge of electronic health record systems and facility management software.
• Certification in healthcare administration or a related field.

Benefits

• Competitive salary based on experience and qualifications.
• Health insurance coverage.
• Retirement savings plan options.
• Paid time off and holidays.