ADMINISTRATOR II - (Instructional Designer & Training Coordinator)

$64,984 - $104,954/Yr

Unclassified - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

About the position

The Administrator II - Instructional Designer & Training Coordinator at the Maryland Health Benefit Exchange (MHBE) is responsible for developing and executing comprehensive training programs for Consumer Assistance Workers (CAW). This role involves collaborating with subject matter experts to create instructional materials, facilitating training sessions, and ensuring the content is relevant and engaging. The position plays a key role in supporting MHBE's mission to improve health coverage for Marylanders through effective training initiatives.

Responsibilities

• Collaborate with subject matter experts (SMEs) and stakeholders to identify learning needs and objectives.
• Create a comprehensive instructional plan and develop course outlines, participant guides, and facilitator guides.
• Produce and refine training content including copy, graphics, video scripts, and digital content.
• Ensure training materials are accurate, up to date, and relevant to the target audience.
• Facilitate training sessions with internal and external stakeholders.
• Stay current with best practices in workforce development and e-learning.
• Create and coordinate program evaluation surveys and analyze data for program improvement.
• Assist in the coordination of MHBE LMS systems and processes.
• Maintain documents and reports for management review and auditing.
• Coordinate with the LMS Administrator to build an extensive LMS course catalog.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Five years of administrative staff or professional work experience, or equivalent education and experience.

Nice-to-haves

• Experience with conducting in-person or virtual training sessions.
• Experience with instructional design and creating interactive learning content.
• Familiarity with the ADDIE Model and assessment measurements.
• Proficiency in Google Suite applications.

Benefits

• Full-Time employment with competitive salary range.
• Telework eligibility.
• Opportunities for professional development and training.