Administrator

HCL Technologies - Maricopa, AZ

Full-time - Mid Level

Remote - Maricopa, AZ

Professional, Scientific, and Technical Services

About the position

The Administrator position focuses on managing data center operations, ensuring efficient handling of physical hardware, and providing technical support. The role requires a blend of technical expertise in networking and infrastructure management, along with strong organizational and communication skills to mentor junior staff and collaborate with partner teams.

Responsibilities

• Perform physical hardware swaps including optical transceiver swaps, circuit diagnosis, line card swaps, and TOR replacements.
• Collaborate with vendors for Return Merchandise Authorizations (RMAs).
• Manage asset and tools, ensuring proper ticket management.
• Build and maintain relationships with partner teams within the data center.
• Review hardware logs to isolate and identify root causes of issues.
• Conduct remote link troubleshooting as needed.
• Mentor and guide Level 1 resources in technical support and root cause analysis.
• Independently resolve tickets within agreed Service Level Agreements (SLAs).
• Adhere to quality standards, regulatory requirements, and company policies.
• Engage in value-adding activities such as knowledge base updates, training new hires, and coaching analysts to enhance customer experience.

Requirements

• 2+ years of data center experience required.
• 4+ years of IT-related experience required.
• A+/Network+ level of knowledge required.
• Familiarity with Linux-based systems and experience with scripting and automation (Bash, Python, Perl).
• Understanding of BGP routing protocols, spanning tree, VRRP, and LACP.
• Good understanding of OSI layer and network principles.
• Comfortable with text-based Command Line Interface (CLI).
• Good organization, multitasking, and communication skills.
• Proficient in Microsoft Office Tools: Word, Outlook, Excel.