Admissions and Marketing Director

Crossroads Care Center Of Kenosha - Kenosha, WI

Full-time

Kenosha, WI

Nursing and Residential Care Facilities

About the position

The Admissions and Marketing Director is responsible for overseeing the admissions process for new residents at Crossroads Care Center of Kenosha, ensuring compliance with established policies and procedures. This role involves maintaining relationships with community partners, family members, and staff, as well as managing the orientation and admission of residents into the facility.

Responsibilities

• Assist in interviewing residents/guardians/sponsors and obtaining required admission information and signatures
• Assist in the resident admission orientation program in accordance with established policies and procedures
• Admit and prepare identification records for residents in accordance with established policies and procedures
• Admit, transfer, and discharge residents in accordance with established policies and procedures
• Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contracts, etc.)
• Maintain an accurate record of available bed and census
• Abstract information from records as authorized/required for insurance companies
• Notify nursing when the resident has arrived at the facility to assure that a member of the nursing staff escorts the resident to his/her assigned room
• Assume the administrative authority, responsibility, and accountability of performing the assigned administrative duties
• Maintain confidentiality of all resident care information including protected health information
• Report known or suspected incidents of unauthorized disclosure of such information
• Develop, schedule and guide tours/personnel throughout the facility
• Keep a supply of brochures and other printed materials readily available for persons requesting such data
• Maintain an adequate liaison with families, residents, and community
• Plan and implement special events that serve to advance staff, resident and community relations
• Attend and participate in workshops, seminars, etc., as approved
• Perform other duties as assigned.

Requirements

• Must possess, as a minimum, a high school diploma or GED
• Knowledgeable with Microsoft Office (Outlook, Word, Excel)
• Previous nursing home experience in sales and marketing is required
• Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents, staff, and visitors based on their maturity level.