Admissions Assistant

$30,160 - $37,440/Yr

Harbor Oaks Hospital - New Baltimore, MI

Full-time - Entry Level

New Baltimore, MI

Hospitals

About the position

The Admissions Assistant at Harbor Oaks Hospital plays a crucial role in the admission and registration process for incoming patients at a leading Mental Health and Addiction Treatment Center. This position requires exceptional organizational skills and a commitment to patient safety and satisfaction, contributing to the efficient functioning of the facility and enhancing the patient experience.

Responsibilities

• Welcome and assist new patients and their companions, ensuring a safe and friendly environment.
• Perform clerical duties such as managing paperwork, data entry, and communicating with insurance companies.
• Complete necessary paperwork for patient admission, explaining forms to patients and notifying clinical lead of arrivals.
• Ensure efficient and accurate completion of the admission process, distributing paperwork to notify staff of patient arrivals or transfers.
• Receive and process patient information, schedule appointments, and maintain proper documentation.
• Maintain a positive, empathetic, and professional attitude towards patients and their families.
• Address and resolve patient complaints promptly, focusing on patient safety.
• Create a supportive and structured environment to ensure patient well-being.
• Conduct safety checks and provide supervision as required.
• Document clinical information accurately in medical records and registration systems.
• Assist in maintaining a safe, clean, and comfortable environment for patients, families, and staff.
• Regularly interact with patients, observe behaviors, and report significant observations to admissions staff.
• Take and document vital signs, height, and weight of patients.
• Engage patients in activities and interactions that support treatment goals.
• Assist with contraband searches and inventory belongings when necessary.
• Complete and maintain required documentation.
• Assist with incident follow-up and paperwork within the facility.
• Provide transportation for patients or coordinate with appropriate staff members.

Requirements

• Bachelor's degree preferred, with a background in the social services field considered a plus.
• One or more years of experience in healthcare preferred, demonstrating familiarity with healthcare processes and procedures.
• CPR and de-escalation/restraint certification required (training available upon hire).
• First aid certification may be required based on state or facility requirements.

Nice-to-haves

• Experience in mental health or addiction treatment settings.
• Strong communication and interpersonal skills.

Benefits

• Paid training
• Health savings account
• AD&D insurance
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Paid orientation