Admissions Assistant

$30,160 - $37,440/Yr

Harbor Oaks Hospital - New Baltimore, MI

Full-time - Entry Level

New Baltimore, MI

Hospitals

About the position

The Admissions Assistant at Harbor Oaks Hospital plays a crucial role in the admission and registration process for incoming patients at a leading mental health and addiction treatment center. This position requires exceptional organizational skills and a commitment to patient safety and satisfaction, contributing to the overall efficiency of the facility and enhancing the patient experience.

Responsibilities

• Welcome and assist new patients and individuals accompanying patients, ensuring a safe and friendly environment.
• Perform various clerical duties such as managing paperwork, data entry, communicating with insurance companies, and handling phone calls.
• Complete necessary paperwork for patient admission, explaining forms to patients, notifying clinical lead of arrivals, and escorting patients to the appropriate location.
• Ensure efficient and accurate completion of admission process, distributing paperwork to notify staff of patient arrivals or transfers.
• Receive and process patient information, schedule appointments, and maintain proper documentation.
• Maintain a positive, empathetic, and professional attitude towards patients and their families.
• Address and resolve patient complaints promptly, with a focus on patient safety.
• Prioritize patient safety and provide excellent customer service.
• Create a supportive and structured environment to ensure patient well-being.
• Conduct safety checks and provide supervision as required.
• Document clinical information accurately in medical records and registration systems.
• Assist in maintaining a safe, clean, and comfortable environment for patients, families, and staff.
• Regularly interact with patients, observe behaviors, and report significant observations to admissions staff.
• Take and document vital signs, height, and weight of patients.
• Engage patients in activities and interactions that support treatment goals.
• Assist with contraband searches and inventory belongings when necessary.
• Complete and maintain required documentation.
• Assist with incident follow-up and paperwork within the facility.
• Provide transportation for patients or coordinate with appropriate staff members.
• Recognize and prioritize patient safety above all else.

Requirements

• Bachelor's degree is preferred, with a background in the social services field considered a plus.
• One or more years of experience in healthcare is preferred, demonstrating familiarity with healthcare processes and procedures.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by the facility).
• First aid certification may be required based on state or facility requirements.

Benefits

• Medical, Dental, and Vision Insurance
• HSA & FSA Options
• Company Paid Basic Life & AD&D
• Disability
• 401(k) Retirement Plan - with company match
• Employee Assistance Program/Employee Discount Program
• Tuition Reimbursement
• Paid Orientation/Training
• ETO - Employee Time Off
• Paid Holidays
• Paid Time Off
• Personal Day
• Monthly Celebrations