Admissions Call Center Counselor

Capitol Technology University - Laurel, MD

Full-time - Entry Level

Laurel, MD

Educational Services

About the position

Capitol Technology University is a private, non-profit, STEM-focused institution located in Laurel, Maryland. We are dedicated to providing practical and engaging education to our students, preparing them for successful careers in a rapidly changing world. Our faculty and staff are committed to academic excellence, innovation, and student success. The University Admissions Call Center Counselor will report to the Director of Admissions & Recruitment and is responsible for contacting prospective undergraduate students who have expressed interest in our university. The role involves making outbound calls to leads, inquiries, and direct admits, providing information about programs and admission processes, and guiding potential students through their journey from inquiry to enrollment. The ideal candidate will possess excellent communication skills, a customer-focused attitude, and a passion for helping students achieve their educational goals.

Responsibilities

• Make outbound calls to prospective students who have shown interest in the university.
• Follow up on inquiries and direct admits from various sources, including website inquiries, event attendees, and referrals.
• Provide detailed information about academic programs, admission requirements, financial aid, and campus life.
• Address and resolve questions and concerns from prospective students and their families.
• Guide prospective students through the application and acceptance process.
• Accurately record and update information about prospective students and interactions in the CRM system.
• Track and report on call activities and outcomes to the Director of Admissions.
• Establish and maintain positive relationships with prospective students.
• Work collaboratively with the admissions and student life teams to ensure a seamless and positive experience for applicants.
• Conduct timely follow-up calls and emails/texts to ensure prospective students receive the necessary information and support.
• Schedule appointments for prospective students to meet with admissions counselors or attend campus events.
• Assist with the coordination and execution of admissions events, such as open houses, campus tours, and information sessions.
• Participate in on-campus events.

Requirements

• Associate Degree or equivalent.
• Previous experience in a call center, customer service, or admissions setting is highly desirable.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with prospective students.
• Proficiency with CRM systems and basic computer applications (e.g., Microsoft Office).
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Ability to handle sensitive information with confidentiality and professionalism.