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Admissions Counselor
Palo Alto University - Palo Alto, CA
posted 2 months ago
About the position
The Admissions Counselor at Palo Alto University plays a crucial role in engaging and supporting prospective students throughout the admissions process. This position involves becoming a subject matter expert in the university's academic programs and assisting in meeting enrollment goals while ensuring a focus on student fit and wellbeing. The role requires a professional and approachable demeanor, as Admissions Counselors represent the university to potential students and provide guidance through various communication channels.
Responsibilities
- Engage with and support prospective students through the admissions process.
- Become a subject matter expert in academic programs offered by the university.
- Assist in meeting enrollment goals ethically and with a focus on student wellbeing.
- Respond to student inquiries via email, phone, and Zoom.
- Provide one-on-one counseling appointments to prospective students.
- Assist students in completing applications and troubleshooting issues that may arise.
- Provide campus tours as needed.
- Coordinate with the Associate Director of Outreach in staffing recruitment events.
- Represent the university at local and national events.
- Assist in admissions interviews for graduate programs.
Requirements
- Bachelor's degree required; Master's degree preferred.
- 1-3 years of experience in admissions/enrollment; graduate program experience preferred for Admissions Counselors.
- 3-5 years of experience in admissions/enrollment for Senior Admissions Counselors; graduate program experience preferred.
Nice-to-haves
- Experience with CRM systems, particularly EMP.
- Strong customer service skills.
- Ability to work collaboratively with a team.
Benefits
- Hybrid work environment with a minimum of 1 day on-campus required.
- Regular local recruitment travel and occasional regional/national recruitment travel.
