Admissions Operations Coordinator

$68,000 - $70,000/Yr

Menlo College - Atherton, CA

Full-time - Entry Level

Atherton, CA

501-1,000 employees

Educational Services

About the position

The Admissions Operations Coordinator serves as the first point of contact for Menlo College's Admissions Office, providing exceptional customer service to prospective students, families, and visitors. This full-time role involves managing front desk operations, handling inquiries, scheduling campus visits, processing documents, and supporting various operational tasks. The Coordinator will assist the Assistant Director with admissions communications and event logistics, ensuring a smooth experience for all stakeholders.

Responsibilities

• Greet and assist visitors to ensure a welcoming and professional environment.
• Handle phone inquiries, directing calls appropriately and providing general information about Menlo College.
• Serve as the initial point of contact for web inquiries and referrals, connecting prospective students with the appropriate admissions counselor.
• Process and manage incoming documents, including transcripts, ensuring accurate and efficient data entry.
• Assist with preparing and distributing admission and denial letters.
• Support the Assistant Director with ordering office supplies, processing invoices, and managing electronic transcript and application services.
• Provide backup support for student tours, ensuring a smooth visitor experience.
• Assist with planning and executing Admissions events, including Open Houses and Preview Days.
• Coordinate with the Assistant Director and other staff to handle event logistics efficiently.
• Enter and maintain accurate data in the admissions database, tracking campus visits and communications.
• Ensure applicant data integrity and confidentiality, complying with FERPA and federal regulations.
• Assist in managing the main admissions email account, responding to inquiries and forwarding messages as needed.
• Support the development and distribution of Admissions events marketing materials in collaboration with the Assistant Director.
• Work closely with Admissions staff and other departments to ensure a seamless experience for prospective students and families.
• Perform additional related duties as assigned.

Requirements

• Bachelor's degree required.
• 1-2 years of experience in a customer service, administrative, or similar role, preferably in higher education or a related field.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems, preferably Salesforce.
• Ability to handle confidential information with discretion.
• Customer-focused mindset with a professional demeanor.
• Ability to work independently and as part of a team.
• Ability to lift packages of 35-40 lbs.

Nice-to-haves

• Spanish language proficiency is a plus.

Benefits

• Full-time, 12-month exempt position with benefits.
• Salary range of $68,000-$70,000.