Admissions Representative - Career Opportunity Full-time

$52,000 - $60,320/Yr

Unitek College - Hayward, CA

Full-time - Entry Level

Hybrid - Hayward, CA

Educational Services

About the position

As an Admissions Representative at Unitek Learning, you will play a crucial role in recruiting qualified students for the college's academic programs. This hybrid position allows for a combination of on-campus and remote work, providing flexibility while ensuring that you can effectively engage with potential students. Under direct supervision, your primary responsibility will be to provide essential information and guidance to prospective students regarding the enrollment process and the various academic programs offered by the college. You will be tasked with evaluating and resolving student inquiries and issues, ensuring that all actions taken are satisfactory to the students, the college, and relevant regulatory agencies. Upholding enrollment standards is paramount, and you will be expected to comply with governmental regulations and accreditation standards, enrolling only those students who meet the eligibility requirements as outlined in the college's catalog. In this role, you will demonstrate a positive attitude and motivation, showing genuine concern for students while working collaboratively with your team. Excellent time management skills and a strong work ethic are essential, as you will need to follow through on commitments to both students and the organization. You will utilize company-approved admissions materials during telephone calls, interviews, and throughout the enrollment process, exercising sound judgment within defined procedures to determine the appropriate course of action. Your responsibilities will also include building relationships with potential students by taking inquiry calls, returning web inquiries promptly, and making outbound calls to those who have expressed interest in attending the institution. Participation in organized phone-a-thons and dialing campaigns is a key component of this role, as is the ability to generate new business when not responding to outstanding inquiries. You will schedule and conduct student interviews, ensuring compliance with company policies regarding financial aid discussions, and work to match the college's offerings with the students' needs and aspirations. Additionally, you will serve as a mentor and guide, helping students identify their unique skills and interests while addressing any inquiries or concerns they may have. Administrative duties will also be part of your role, including accurately accounting for all inquiries and admissions activities, completing daily activity reports, and ensuring that all pre-start paperwork is completed in a timely manner. You will be expected to keep all required reports current and accurate, attend training sessions as required, and perform other duties as assigned by local leaders. This position offers a competitive pay range, with the potential for higher compensation based on relevant experience in admissions within for-profit educational institutions.

Responsibilities

• Recruit qualified students for the college's academic programs in a compliant and professional manner.
• Provide basic information and routine guidance to potential students regarding enrollment and the admissions process.
• Evaluate and resolve student inquiries, issues, and problems, ensuring appropriate action is taken to the satisfaction of the student and relevant regulatory agencies.
• Uphold enrollment standards by complying with governmental regulations and accreditation standards.
• Take inquiry calls from potential students and encourage them to schedule interviews.
• Return web inquiries and calls promptly, providing accurate information about programs.
• Make outbound phone calls to potential students expressing interest in attending the institution.
• Participate in organized phone-a-thons and dialing campaigns according to company best practices.
• Follow up on inquiries that fail to schedule or show for an interview.
• Schedule and conduct student interviews, ensuring compliance with company policies regarding financial aid discussions.
• Utilize approved company materials during the interview process and conduct interviews according to stated policies.
• Meet with potential students to explain program offerings and match them to the students' needs.
• Serve as a liaison between students and campus, assisting with enrollment forms and compliance documentation.
• Mentor and advise students to help them identify their unique skills and interests.
• Address easily-resolved inquiries and ensure appropriate action is taken to the satisfaction of the student and regulatory agencies.
• Accurately account for all inquiries and admissions activity, completing daily activity reports.
• Ensure all pre-start paperwork is completed accurately and timely.
• Attend and successfully complete all required training for the position.

Requirements

• Minimum 2 years of customer service, telemarketing, or sales experience, including admissions experience.
• Bachelor's degree or equivalent experience required.
• Demonstrated ability to fulfill Company Key Behaviors.
• Excellent presentation skills.
• Knowledge of Microsoft Office Suite: Word, Excel, Outlook.
• Ability to work assigned/flexible hours necessary to complete the job.

Nice-to-haves

• Consultative sales experience and/or recruiting experience is strongly preferred.

Benefits

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment.
• 2 Weeks' starting Vacation per year, increasing based on years of service with the company.
• 12 paid Holidays and 2 Floating Holidays.
• 401k with company match.
• Company Paid Life Insurance at 1x's your annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and Forgiveness for you and your family up to 100% depending on the program.