Admissions Specialist Coordinator

$40,000 - $80,000/Yr

Mountainside Treatment Center - Canaan, CT

Full-time - Entry Level

Canaan, CT

Nursing and Residential Care Facilities

About the position

The Admissions Specialist Coordinator is responsible for the client admission process from the initial contact to prepping potential clients for intake, promoting Mountainside's program offerings, and ensuring a seamless admission. The Admissions Specialist Coordinator will work closely with potential clients and their families to facilitate the admissions process within a high energy team of professionals.

Responsibilities

• Provide exceptional customer service for clients, families and loved ones of our clients, staff and community providers.
• Maintain composure during difficult conversations with clients and families in crisis.
• Understand, meet, and exceed targets for monthly and yearly admissions.
• Act as liaison between client, family and referring professionals prior to admission.
• Answer phones, monitor web chat and handle all intake inquiries efficiently.
• Market and promote Mountainside's programs and facilities.
• Complete phone screenings and assist clients in obtaining additional paperwork and documentation as needed.
• Accurately relay payment information, collect insurance information, and communicate financial options, including obtaining verification of benefits information.
• Maintain comprehensive documentation in the electronic medical record for all calls and communications related to client care.
• Responsible for maintaining census counts and appropriately filling beds for all levels of care.

Requirements

• High School diploma or equivalency required
• 2 years of experience in customer services or related field preferred
• Basic computer skills including competence in software applications such as Microsoft Office suite, Adobe and use of internet applications.

Nice-to-haves

• Knowledge of substance abuse field and treatment process preferred
• Strong ability to prioritize and execute quickly in a fast-paced environment.
• Strong attention to detail required.

Benefits

• Comprehensive benefit package
• Competitive salary with performance-based incentive structure
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement.