Admissions Specialist I: Sunday-Thursday

$34,000 - $45,000/Yr

Aware Recovery Care - Wallingford, CT

Full-time - Entry Level

Remote - Wallingford, CT

Hospitals

About the position

The Admissions Specialist I serves as the first point of contact for clients entering the Aware Recovery Care program. This role involves handling phone inquiries and managing incoming treatment requests through various channels, requiring a comprehensive understanding of the treatment philosophy, admission processes, and criteria of Aware Recovery Care, as well as foundational knowledge of substance use disorders and dual diagnosis.

Responsibilities

• Answer incoming calls and respond promptly to requests for information.
• Collect and input demographic information from potential clients into CRM and EHR systems.
• Verify insurance coverage and eligibility using an electronic verification system.
• Assess treatment needs for unqualified leads and connect them with appropriate referrals.
• Document client characteristics, demographics, and any concerning behaviors.
• Forward relevant incoming leads to designated Admissions team members to streamline the admissions process.
• Maintain proficiency in CRM and EHR software.
• Clearly explain service offerings and determine appropriate assessment pathways for clients.
• Document all communications and actions in relevant platforms.
• Meet call center metrics, including utilization rate, average handle time, after-call work time, and call volume.

Requirements

• Bachelor's degree preferred.
• Previous experience in a behavioral health setting.
• A minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways.
• Experience with EHR and CRM systems (Salesforce preferred).
• Experience in a call center or related environment handling high volumes of inbound and outbound calls.
• Strong written and verbal communication skills.

Nice-to-haves

• Experience with CRM software and EHR systems.
• Addiction counseling experience.
• Outbound calling experience.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance