Admnistrative Assistant

$44,720 - $46,800/Yr

Nr Consulting - Boston, MA

Full-time - Entry Level

Boston, MA

Administrative and Support Services

About the position

The Administrative Assistant position at NR Consulting LLC involves producing Charlie Cards for the general public and reduced fare customers. This role requires extensive training in the Automated Fare Collection (AFC) system and Ticket Office Machine (TOM) to effectively serve customers in the Charlie Cards Store.

Responsibilities

• Produce Charlie Cards for the general public and reduced fare customers.
• Respond to customer e-mails and complaints.
• Answer telephone calls.
• Input data into the web-based mailing system and various spreadsheets.
• Mail reduced fare Charlie Cards to customers.
• Update the Transportation Access Pass (TAP) database.
• Perform various other duties to assist with servicing customers.

Requirements

• Extensive training in AFC System and TOM.
• Ability to perform data entry accurately.
• Strong customer service skills.

Benefits

• Competitive pay rate of $21.50 - $22.50 per hour.
• Extensive training provided.