Adobe Commerce Support Engineer

About the position

The Adobe Commerce Support Engineer will provide technical support and maintenance for the Adobe Commerce platform, ensuring optimal performance through troubleshooting and issue resolution. This role requires a proactive and detail-oriented individual with a strong support background, capable of managing tasks efficiently in a fast-paced environment.

Responsibilities

• Provide expert-level support for Adobe Commerce (Magento), addressing issues related to configuration, functionality, and performance.
• Evaluate incoming support requests, assess their urgency, and prioritize tasks based on impact and client needs.
• Perform regular platform updates, patches, and maintenance to keep Adobe Commerce secure and optimized.
• Work closely with development and DevOps teams to resolve complex issues and support system integrations.
• Maintain comprehensive documentation of support procedures, troubleshooting steps, and solutions.

Requirements

• Minimum of 5+ years in Adobe Commerce (Magento) support, focusing on troubleshooting and issue resolution.
• In-depth experience with Adobe Commerce, including configuration, troubleshooting, and optimization.
• Strong diagnostic skills with the ability to quickly identify and resolve platform-related issues.
• Knowledge of Adobe Commerce security best practices and experience in implementing patches and updates.
• Effective communication skills for liaising with development teams.

Nice-to-haves

• Familiarity with Agile methodologies and ticketing systems (e.g., Jira) for efficient task tracking and resolution.

Benefits

• Medical, Dental, and Vision benefits
• 401k with company matching
• Life insurance