Honeywell International - Houston, TX

posted 6 days ago

Full-time - Mid Level
Houston, TX
10,001+ employees
Computer and Electronic Product Manufacturing

About the position

The Advanced Application Engineer for Experion PKS Client-Server at Honeywell is responsible for delivering exceptional customer support and technical assistance for the HPS System and Infrastructure line of business. This role involves working within a global team to resolve customer cases, maintain strong documentation, and ensure customer satisfaction through effective communication and problem-solving. The engineer will also keep current with Honeywell's product portfolio and share knowledge with team members.

Responsibilities

  • Deliver remote support and services effectively.
  • Execute GTAC and other standard audit checklists.
  • Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
  • Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
  • Support Honeywell affiliates by participating in meetings with customers.
  • Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion Controller product line.
  • Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.
  • Support through the follow the sun.

Requirements

  • Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics.
  • 6+ years' experience in DCS systems engineering, operations, or services support functions within the Industrial automation industry.

Nice-to-haves

  • 6+ years' experience with Honeywell process control systems.
  • Experience with Experion PKS Client/Server family (EST, ESVT, ESC, FLEX, etc.) and related architecture.
  • Knowledge on EPKS Server databases.
  • Server Redundancy.
  • FTE Integration and best practices.
  • Experion Migrations.
  • Services tools (Trace, Enabled Services, IAA, SPB, SIT).
  • DSA.
  • SafeView.
  • HMI Web and HMI Web Solution pack.
  • Server scripting.
  • TPS, SCADA, and CDA integration.
  • ODBC.
  • Orion, OTP, Thin Client.
  • OPC connectivity.
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