Advanced Application Engineer - Experion PKS Client-Server

Honeywell International - Houston, TX

Full-time - Mid Level

Houston, TX

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Advanced Application Engineer for Experion PKS Client-Server at Honeywell is responsible for delivering exceptional customer support and technical assistance for the HPS System and Infrastructure line of business. This role involves working within a global team to resolve customer cases, maintain strong documentation, and ensure customer satisfaction through effective communication and problem-solving. The engineer will also keep current with Honeywell's product portfolio and share knowledge with team members.

Responsibilities

• Deliver remote support and services effectively.
• Execute GTAC and other standard audit checklists.
• Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
• Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
• Support Honeywell affiliates by participating in meetings with customers.
• Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion Controller product line.
• Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.
• Support through the follow the sun.

Requirements

• Bachelor's degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics.
• 6+ years' experience in DCS systems engineering, operations, or services support functions within the Industrial automation industry.

Nice-to-haves

• 6+ years' experience with Honeywell process control systems.
• Experience with Experion PKS Client/Server family (EST, ESVT, ESC, FLEX, etc.) and related architecture.
• Knowledge on EPKS Server databases.
• Server Redundancy.
• FTE Integration and best practices.
• Experion Migrations.
• Services tools (Trace, Enabled Services, IAA, SPB, SIT).
• DSA.
• SafeView.
• HMI Web and HMI Web Solution pack.
• Server scripting.
• TPS, SCADA, and CDA integration.
• ODBC.
• Orion, OTP, Thin Client.
• OPC connectivity.