Advanced Care Specialist-Centralized Vent Intake

About the position

The Advanced Care Specialist at AdaptHealth is responsible for guiding patients through the healthcare process with a focus on patient-centered care and effective communication. The role aims to enhance patient experiences and health outcomes by ensuring timely access to the right products and services while aligning with organizational goals.

Responsibilities

• Send letters to patients when contact cannot be made.
• Answer emails concerning patients' needs in a timely manner.
• Follow through on emails/phone calls until the patient is taken care of.
• Communicate appropriately and professionally with internal and external customers.
• Make recommendations for equipment that will improve quality of care as appropriate.
• Troubleshoot concentrator and other equipment problems over the phone.
• Verify or obtain alternate contact information.
• Verify delivery address, delivery instructions, and telephone number for all orders.
• Review documentation to ensure it is valid prior to processing an order.
• Utilize the most cost-effective delivery method for items ordered.
• Document accounts with any delivery expectations and requests.
• Use standard note formats and notate contact with patient or family.
• Choose the appropriate location for order routing.
• Route non-care team orders to the appropriate department or regional branch to fulfill.
• Complete all orders received via CMB, email, fax, or phone in a timely manner.
• Identify trends in daily work activities that can be modified to improve efficiency and create cost savings.
• Support departmental and organizational goals by assisting co-workers in completion of call schedules and other assigned tasks.
• Participate in team activities, mentoring, and training with co-workers.
• Assist in the development and maintenance of reference materials for staff and facilitate the sharing of information.
• Escalate patient concerns to supervisor.

Requirements

• Decision making, analytical and problem-solving skills with attention to detail.
• Strong verbal and written communication skills.
• Strong organizational skills with the ability to follow through.
• Ability to work independently as well as follow detailed directives.
• Ability to recognize weaknesses in existing systems and processes, track results, and offer creative solutions.
• Ability to prioritize and manage multiple tasks.
• Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction.
• Computer skills including knowledge of Microsoft Office applications.