Honeywell International
posted 4 months ago
The Advanced Field Service Engineer at Honeywell plays a crucial role in providing onsite support for Honeywell HPS applications and products. This position is centered around performing a variety of tasks including maintenance, audits, configuration, programming, installation, commissioning, upgrades, and migration of complex Honeywell control systems, particularly the EXPERION PKS. As the primary representative of Honeywell at customer sites, the engineer is responsible for the daily implementation, administration, and troubleshooting of the Honeywell HPS products installed at the customer location. This role requires building strong interpersonal relationships with customer representatives and providing first-response technical support, which are key aspects of the job. In addition to technical responsibilities, the Advanced Field Service Engineer will collaborate with the Field Services Manager and LSS business functions to identify customer needs and provide tailored solutions based on the HPS suite of products and services. This contribution is vital for the growth of the business and ensuring customer satisfaction. The engineer will also manage complex SPOT and project scoping and execution, plan complex reporting to support incidents, and drive asset optimization for customers. The role involves performing DCS maintenance, troubleshooting hardware and software components, managing TAGS/Points, configuring and resolving Honeywell hardware and software issues, and troubleshooting network connections. The engineer will also create, configure, modify, and edit HMI graphics, acting as the focal point for Honeywell with the customer and providing technical solutions to enhance operational efficiency.