Advanced Medical Support Assistant (AMSA)

$49,095 - $63,825/Yr

United States Department of Veterans Affairs - Prescott, AZ

Full-time - Entry Level

Onsite - Prescott, AZ

Administration of Human Resource Programs

About the position

The Advanced Medical Support Assistant (AMSA) serves as a Clinical Clerk within the Veterans Health Administration (VHA) Patient Aligned Care Team (PACT) initiative. This foundational role supports interdisciplinary clinics and call centers, ensuring timely treatment of patients and maintaining appointment schedules. The AMSA is responsible for various administrative tasks that facilitate patient care and enhance the efficiency of healthcare delivery.

Responsibilities

• Perform receptionist duties and provide customer service for outpatient clinics.
• Maintain appointment schedules for one or more outpatient clinics.
• Validate and update patient demographic information during check-in or over the phone.
• Collect, scan, and update health insurance information.
• Ensure all necessary health and administrative information is integrated into the Computerized Patient Record System (CPRS).
• Screen and receive phone calls, determining the nature of requests and providing information as needed.
• Interpret and communicate requirements of VHA Scheduling Directives and assist in training other Medical Support Assistants.

Requirements

• U.S. Citizenship is required.
• Proficiency in written and spoken English.
• Six months of experience in clerical, office, customer service, or administrative work.
• One year above high school education or equivalent combination of experience and education.

Nice-to-haves

• Experience in a healthcare setting.
• Knowledge of medical terminology.
• Ability to work collaboratively with medical clinicians across multiple disciplines.

Benefits

• Comprehensive benefits package as a federal employee.
• Eligibility for annual leave based on years of service.
• Access to various federal employee benefits.