United States Department of Veterans Affairs - Houston, TX
posted 3 days ago
The Advanced Medical Support Assistant (AMSA) in a VISN Clinical Contact Center (CCC) plays a crucial role in providing administrative support within an inter-professional healthcare team. The AMSA is responsible for managing patient interactions, scheduling appointments, and ensuring efficient access to care for Veterans. This position emphasizes a Veteran-centered approach, aiming for first contact resolution and effective communication across various modalities.