Advanced Member Sales Associate/Manager in Training

$31,200 - $43,680/Yr

Scenthound Bonita Springs, FL - Fort Myers, FL

Full-time - Entry Level

Fort Myers, FL

About the position

The Advanced Member Sales Associate/Manager in Training at Scenthound is a pivotal role focused on driving membership sales while delivering exceptional customer service. This position emphasizes the importance of dog health and wellness, aligning with Scenthound's mission to enrich the connection between people and their dogs. The role offers a clear career growth path towards management positions, making it ideal for individuals passionate about sales and dog care.

Responsibilities

• Drive membership sales through health and wellness education
• Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
• Develop membership leads and follow up with potential members
• Answer phone calls, schedule customer appointments, and manage customer profiles and records
• Manage cash drawer and be responsible for daily cash handling
• Manage customer expectations and resolve customer concerns to retain memberships
• Adhere to Scenthound sanitary and cleaning practices to keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Requirements

• Sales experience and confidence, particularly in membership sales
• Customer service experience in retail or restaurant settings
• Proficiency in computer and technology skills
• A passion for dogs and dog health & wellness
• Reliable transportation
• Willingness to work in a smoke-free environment

Nice-to-haves

• Experience in a dog grooming or pet care environment
• Previous management training or experience

Benefits

• Bonus based on performance
• Employee discounts
• Paid time off
• Merit-based pay increases
• Complimentary service membership
• Competitive hourly base pay, plus tips and commissions