Advancement Application Administrator

University of Chicago - Chicago, IL

Full-time

Chicago, IL

Educational Services

About the position

This position designs automated, scalable, and rapidly deployable solutions to infrastructure development and server configuration. Works independently to install, configure, and maintain operating systems. Uses best practices and systems knowledge to monitor and alert systems, utility software, and firewalls. Guides maintenance for production servers as well as Windows and Linux servers.

Responsibilities

• Leads configuration and upgrades processes for a variety of advancement focused software products including Salesforce CRM, Experience Cloud, CRM Analytics, Kindsight ascend, Conga, Cvent, Marketo, and others.
• Manages and maintains access and permission sets for Salesforce CRM and associated software tools.
• Provides Tier II support and troubleshooting for user reported questions and system related issues.
• Configures, installs, upgrades, and maintains server applications and hardware.
• Works to safeguard the integrity of computer software.
• Implements operating system enhancements to improve the reliability and performance of the system.
• Seeks opportunities for professional development that will enhance job performance.
• Administers operating systems, maintains security, and implements backup procedures for the organization's information systems and peripheral equipment.
• Tracks compliance and maintains documentation for hardware, software, and service inventories for management reports.
• Performs other related work as needed.

Requirements

• Minimum requirements include a college or university degree in related field.
• Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Nice-to-haves

• Major in computer science, statistics, business, or similar major.
• Minimum five years of professional work experience in application administration, software development, or technical support role.
• Familiarity with and understanding of higher education fundraising industry.
• Salesforce Administrator certification highly desired.
• Thorough understanding of key end to end advancement business processes with extensive knowledge of best practices in CRM.
• Translate business needs into technical specifications.