Advertiser Technical Account Manager

$95,000 - $105,000/Yr

Taboola - New York, NY

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Solutions Engineer role at Taboola in New York City focuses on driving success for worldwide advertisers by providing technical support and solutions. This position involves onboarding new advertisers, monitoring performance, resolving technical issues, and offering optimization strategies. The role requires strong communication skills and the ability to adapt to the evolving needs of the platform.

Responsibilities

• Own responsibility for end-to-end technical onboarding processes, including Taboola pixel implementation and conversion tracking.
• Perform technical troubleshooting to identify and proactively solve issues.
• Conduct end-to-end campaign performance analysis and provide delivery and optimization recommendations to stakeholders and clients.
• Design methodologies and tools to improve customer service and troubleshooting capabilities.
• Build an in-depth knowledge of Taboola advertising products and their application to various marketing objectives.

Requirements

• 3+ years of experience in technical solutions or technical support roles.
• Experience with SQL, Google Analytics, JavaScript, CSS/HTML, APIs, and Mobile SDKs.
• Familiarity with ad networks, DSPs, audience targeting, online measurement, ad operations, and ad buying.
• Ability to assess and achieve client success through effective sales techniques, including questioning and objection handling.
• Strong customer service skills and ability to build effective relationships.
• Excellent written and verbal communication skills, with the ability to translate technical analysis for non-technical stakeholders.

Nice-to-haves

• Experience in tracking implementation methods (e.g., Shopify, WordPress, DCM).
• Experience with pixel implementation on customer websites.
• Familiarity with Google Tag Manager and mobile measurement partners (e.g., Appsflyer, Adjust, Kochava, Branch).

Benefits

• Generous health, medical, and dental coverage.
• 401k matching.
• Fully-stocked kitchen.
• Various gym partnerships.
• Discretionary bonus.
• Equity options.
• Flexible PTO.
• Paid parental leave.