Advisor Application Engineer

Gainwell Technologies

Full-time - Mid Level

Hybrid

Professional, Scientific, and Technical Services

About the position

The Advisor Application Engineer plays a crucial role in supporting business development by providing technical expertise and customer support. This position involves creating demonstration applications, answering customer inquiries, and ensuring system compatibility. The engineer will also maintain customer relationships post-integration and assist in training and communication regarding system applications.

Responsibilities

• Work with business development staff to identify customer purchasing requirements and provide technical support during sales presentations.
• Create demonstration applications to showcase product feasibility to potential and current customers.
• Define and develop demonstration software and systems to highlight product capabilities.
• Respond to moderately complex customer inquiries regarding system software and applications, both pre-sale and post-sale.
• Test user configurations for system compatibility and coordinate product installation and maintenance.
• Collaborate with engineering teams to assist in design changes and track project progress for timely product launches.
• Train customers on system applications and support less experienced engineers as needed.
• Maintain relationships with assigned customers post-integration to support their needs and encourage future business growth.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in computer science, engineering, or a related field preferred.
• Nine or more years of applications engineering, field support, or technical sales experience.
• Experience with operating systems such as Windows and Linux.
• Familiarity with software tools including compilers, assemblers, debuggers, and simulators.
• Proficiency in assembly languages such as HTML, MySQL, C, C++, etc.
• Experience in business areas such as Sales/Marketing, Business/Financial Analysis, and Project Management.

Nice-to-haves

• Strong communication skills.
• Good interpersonal skills for establishing and maintaining customer relationships.
• Effective organization and time management skills.
• Analytical and problem-solving abilities.
• Capability to develop moderately complex programs under strict time constraints.
• Ability to troubleshoot technical issues on-site or remotely.
• Experience working productively across various customer sites.

Benefits

• Competitive salary
• Permanent position
• Opportunities for professional development