Advisor, HR Knowledge

$75,000 - $98,000/Yr

Shrm - Alexandria, VA

Full-time - Mid Level

Alexandria, VA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The HR Knowledge Advisor at SHRM plays a crucial role in supporting Human Resource professionals by providing expert guidance and resources in response to HR-related inquiries. This position involves developing HR-related content, contributing to SHRM Certification exam and training development, and promoting the organization's services and products. The advisor is expected to balance multiple priorities while ensuring high-quality customer service and staying updated on HR laws and trends.

Responsibilities

• Provides information, resources, and practical guidance in response to members' HR-related questions.
• Conducts customized online research in real-time and provides written documentation to support guidance given.
• Balances multiple priorities by communicating with members through phone, email, and live chat.
• Collaborates with other HR Knowledge Advisors by sharing knowledge and resources from specialty areas within HR.
• Monitors changes in federal and state laws and regulations to provide accurate information to members.
• Identifies trends in member interests and HR practices for planning and resource development.
• Develops and updates content for the organization's website, including HR Samples, How-To-Guides, Q&As, and Toolkits.
• Promotes the Knowledge Advisor service through participation in SHRM-sponsored events and marketing efforts.
• Participates in item-writing for SHRM Certification and implements marketing promotions.
• Partners with management to plan and implement strategic initiatives in support of the organization's goals.

Requirements

• High School Diploma or equivalent required; Bachelor's Degree in Human Resources or a related field preferred.
• At least 5 years of progressive experience in all areas of human resource management with practical, hands-on HR generalist experience required.
• SHRM-CP/SCP certification required within one year of employment.
• Demonstrated commitment to excellent customer service and innovative solutions to meet member needs.
• Ability to understand and utilize various systems (CRM, ACD, WFM, QA).
• Excellent internet researching skills and oral/written communication skills.
• Strong decision-making, problem-solving, and organizational skills.

Nice-to-haves

• Experience as an HR practitioner in different industries and environments (e.g., union, federal contracting).

Benefits

• Professional growth and development opportunities.
• Health insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• Health savings account options.
• Flexible spending account options.
• Retirement benefits.
• Open leave policy.
• Annual discretionary bonus and incentives.