Aerie Store Manager- Willowbrook Mall

$52,000 - $52,000/Yr

American Eagle Outfitters - Houston, TX

Full-time - Mid Level

Houston, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Store Team Leader at Aerie by American Eagle Outfitters is responsible for the overall management and daily operations of the store. This role involves leading the store team to achieve sales goals, maintain brand standards, and deliver exceptional customer service. The Store Team Leader acts as a business owner, ensuring effective training and coaching of the management team while fostering a positive work environment that aligns with AEO values.

Responsibilities

• Motivate and inspire the team by delivering a compelling vision and purpose.
• Act as the leader on duty and consistently model brand customer service standards.
• Establish and communicate clear expectations for the store team.
• Build and support effective relationships with associates and peers.
• Lead the management team through effective implementation of performance management tools.
• Conduct productive weekly leadership meetings that align with business strategy.
• Recruit, hire, develop, and retain a high-performing team.
• Teach, train, and coach the store management team to develop future leaders.
• Provide ongoing performance feedback and develop succession plans for associates.
• Manage compensation decisions in partnership with the District Team Leader.
• Drive employee engagement by recognizing outstanding performance.
• Resolve customer and performance issues in a timely manner.
• Create and manage the execution of the store business plan to drive KPI results.
• Analyze reporting and daily sales trends to make strategic business decisions.
• Lead the use of technology to enhance customer engagement.
• Ensure the store meets payroll goals and maintains brand standards.
• Supervise the handling of merchandise and ensure compliance with operational procedures.

Requirements

• High school diploma or GED.
• Minimum of 3 years of retail or equivalent management experience.
• Strong prioritizing, interpersonal, problem-solving, and planning skills.
• Knowledge of employment laws and compliance requirements.
• Demonstrated ability to manage complex and competing priorities.
• Strong communication, presentation, delegation, and follow-up skills.
• Demonstrated conflict management and resolution skills.
• Proficiency in training, sales generation, and leading functional teams.
• Ability to analyze business trends and reporting to drive sales.
• Ability to coach, provide feedback, and manage performance.

Nice-to-haves

• Experience in social media management.
• Experience in customer service for 3 years or more.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Parental leave
• Vision insurance