Affordable Leasing Consultant

$37,440 - $45,760/Yr

Avenue5 Residential - Arlington, VA

Full-time - Entry Level

Arlington, VA

Real Estate

About the position

The Affordable Leasing Consultant at Avenue5 Residential is responsible for managing all activities related to affordable apartment rentals, including move-ins, move-outs, and lease recertifications. This role focuses on providing excellent customer service to prospective and current residents, ensuring maximum occupancy, resident retention, and client satisfaction. The consultant will also maintain accurate records, coordinate with maintenance for apartment readiness, and assist with resident relations and activities.

Responsibilities

• Coordinate all activities related to affordable apartment rentals, move-ins, move-outs, and lease recertifications.
• Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
• Provide excellent customer service to prospective and current residents, promoting a quality living experience.
• Generate and handle traffic, qualify prospective residents, lease apartments, and prepare lease documentation.
• Ensure model apartments are in touring condition and orient prospective residents to the property.
• Process renewal paperwork and ensure documentation is delivered to current residents monthly.
• Maintain accurate and detailed records of traffic activity and follow up with prospective residents via phone, mail, or email.
• Convert phone traffic into scheduled appointments for property tours.
• Inspect apartments prior to resident move-ins and coordinate move-in/out needs with the maintenance team.
• Create and maintain confidential resident files and review move-in paperwork with new residents.
• Complete weekly leasing reports accurately and timely.
• Ensure all open and close procedures are completed daily.
• Assist with ongoing resident relations and ensure requests are responded to promptly.
• Shop competitive properties and inspect buildings and grounds for safety and cleanliness.
• Assist with processing work order requests for residents and ensure timely completion.
• Provide clerical support to management as needed, including answering phone calls and processing invoices.
• Assist with planning and implementing resident activities to increase retention.
• Comply with all company policies and applicable laws.

Requirements

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.
• One year of previous affordable residential leasing experience with Section 8 and Tax Credit is required.
• Excellent customer service and interpersonal skills.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Ability to communicate effectively with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment.
• Ability to relay technical concerns with adequate detail.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving difficult people.
• Must maintain a valid driver's license, clean driving record, and current auto insurance.

Nice-to-haves

• Experience with affordable housing programs and regulations.
• Knowledge of Fair Housing laws and practices.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay plus basic life insurance and matching 401K contributions.
• Generous time-off plan including 10 paid holidays and a community service day.
• Mentoring and professional development opportunities.
• Tuition reimbursement and discounts.
• Robust recognition program.