AFR Product Rates Expert - Analyst

Deutsche Post DHL Group - Miami, FL

Full-time - Mid Level

Hybrid - Miami, FL

10,001+ employees

Couriers and Messengers

About the position

The AFR Product Rates Expert - Analyst role at DHL Global Forwarding involves supporting the USA Air Freight Product in all aspects of tariff and contract maintenance. This position is responsible for managing air freight tariffs, client rates, and ensuring compliance with various operational standards. The analyst will work closely with different teams to maintain accurate data, support rate extensions, and monitor key performance indicators related to auto rating and costing.

Responsibilities

• Air Freight Tariff / Contract Administration including supporting GSC Execution for CW1 rate entry.
• Load & Maintain export and import Client air rates for US customers in RMS/CW.
• Support loading of import and export Client air rates for AMER Countries in RMS/CW.
• Load & Maintain air freight Cost for US Stations.
• Load & Maintain air freight Company Tariffs for US stations.
• Support with CACC / Product / Implementation / Commercial requests to extend rates for Client rate, Cost and Company Tariffs.
• Identify and purge outdated data per Global data standards or based on Country requests.
• Validate/Investigate reported issues from stations regarding GC_ Client Rates to determine if load corrections are needed.
• Communicate with Global IPT team on processing corrections.
• Monitor, guide and support all stations with meeting and maintaining the auto rating KPI.
• Perform Root Cause analysis to identify reported issues with auto rating / auto costing in CW as requested.
• Assist in creating processes to allow for smooth procedures of loading customer agreements.
• Manage ticket tools topics for assigned US Stations and support CA and MX with ticket tool topics.
• Update Company Tariff with applicable MFSC updates and Client rates for Local customers with non-standard methodologies.
• Load / Update ishare with client rate expiry dates for US and load client rate reports to ishare for CA / LATAM Countries.
• Support in deletion of client rates that have expired and produce Client Rate extract reports from CW as requested.

Requirements

• Excellent analytical skills and detail-oriented.
• Creative, innovative, problem-solving thinking ability.
• Knowledge of in-house applications (e.g., CW).
• Excellent understanding of AFR Product operations, procedures, and systems.
• Proficiency with MS Office and reporting/analysis software (e.g., Excel).
• Strong communication skills, able to influence others; team player.
• High level of commitment, very dynamic, solid project management skills.
• Ability to work and stay focused under pressure with tight timelines and a high sense of urgency.

Benefits

• 401(k) with a match: Pre-tax 401(k) contribution plan with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually.
• Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount.
• Comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
• Optional vision coverage for eye exams, frames, and contact lenses.
• Optional dental coverage for preventative, major, and basic dental services.
• Paid time off for 7 major holidays and 8 floating holidays, plus accrued vacation days.