SNI Companies - Fort Lauderdale, FL
posted about 1 month ago
Full-time - Entry Level
Onsite - Fort Lauderdale, FL
Administrative and Support Services
About the position
The After Market Parts Specialist is responsible for managing the material sales process related to the company's aftermarket support. This role involves daily interaction with distributors and service centers across the Americas, supporting sales efforts through sourcing and developing business, and handling special projects.
Responsibilities
- Manage core returns and credit customers for additional returns or re-stocking fees.
- Maintain a back-order file with estimated delivery dates and report discrepancies to the Materials Manager.
- Receive customer orders via marketplace website, walk-ins, and telephone calls, ensuring all orders ship within 24 hours.
- Track past due core returns and process fees for returns/non-returns.
- Analyze inventory reports to identify high and slow-moving inventory.
- Create cycle count sheets and enter data into SAP for material handlers.
- Monitor inventory levels and notify the Materials Manager to avoid stock outages.
- Maintain awareness of the need to reorder consumable supplies.
- Provide logistic support for special projects such as kits and service bulletins.
- Acquire new customer information and assist in setting them up in the system's network.
- Educate new customers on the online ordering process.
- Collect outstanding customer balances as required.
- Expedite and track parts sent out for repairs/overhauls and update the Materials Manager.
- Deliver excellent customer service to both external and internal customers.
- Maintain a clean and safe working environment.
- Perform other duties as assigned to support the department and team operations.
- Pull/pick parts from stores and prepare documentation for shipping as needed.
- Identify, label, and pull parts for service center issues and place them in correct bin locations as needed.
- Load and unload delivery trucks as required.
Requirements
- 1+ years of SAP experience is required.
- Experience with ERP software is a plus.
- Degree or relevant experience in a related field.
- Understanding of ERP software methodology to support the sales process.
- Computer proficiency in MS Office and general internet applications.
- Ability to consistently fill pipeline and drive revenue opportunities.
- Strong interpersonal skills with the ability to connect with anyone.
- High workplace efficiency and organization with the ability to multitask.
- Self-motivated with a strong work ethic and integrity.
- Good oral and written communication skills and problem-solving skills.
- Ability to lift and carry items weighing up to 50 pounds.
Benefits
- Contract to hire opportunity
- Onsite work environment
