Ag Service Manger

GPAC - Alliance, NE

Full-time - Mid Level

Alliance, NE

Administrative and Support Services

About the position

The Agricultural Service Manager is responsible for overseeing the service department of a multi-location agricultural equipment company. This role focuses on ensuring excellent customer service, managing service operations, and training staff to promote brand satisfaction. The position requires a blend of management experience and technical knowledge in agricultural diesel repair.

Responsibilities

• Develop contracts for contractors with ongoing equipment rentals or purchase needs
• Train Service Staff using best practices in customer satisfaction and brand promotion
• Develop, maintain, and adhere to a priority system for scheduling all service work, both customer and internal
• Manage work order systems, including invoice logging, and generate service invoices
• Ensure that all manufacturer warranty and Product Improvement Program claims are completed and filed in a timely manner according to manufacturer's requirements
• Schedule and assign job and work areas to employees according to their skills and knowledge
• Ensure that Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order
• Make recommendations regarding the purchase of service vehicles, correctly maintain vehicles and complete required maintenance records
• Coordinate dealership training program and service-related customer clinics
• Conduct self in a professional manner at all times, inside and outside the dealership
• Monitor metrics on a monthly basis to assure achievement of departmental goals
• Perform other functions or duties as directed by management in line with the objectives of the dealership

Requirements

• High School diploma/GED required (Associates/Bachelor's degree preferred)
• 3+ years' in a Service Manager Position or background as Service Tech/Mechanic
• Excellent communication and leadership skills
• Ability to thrive in a fast-paced environment, sense of urgency, and handle people and pressure

Benefits

• Competitive pay
• Comprehensive benefits package