Chubb - Simsbury, CT
posted 21 days ago
Full-time - Entry Level
Simsbury, CT
Insurance Carriers and Related Activities
About the position
The Agency Solutions Coordinator at Chubb is responsible for addressing general service inquiries from Commercial Insurance Agents, including billing discrepancies and escalated service issues. This role serves as the first point of contact for agents, managing each case from initiation to resolution, ensuring that agents' needs are met effectively. The position requires collaboration with Underwriting and other business partners to provide comprehensive solutions.
Responsibilities
- Provide timely customer service to incoming correspondence via email or phone calls.
- Assume ownership and manage each case from start to finish.
- Respond to customer (internal/external) inquiries and requests in an efficient, accurate and professional manner to achieve an optimal outcome.
- Exhibit empathy to understand the needs of dissatisfied agents and/or customers.
- Establish strong relationships and build trust with key stakeholders, including Agents, Billing and Operations departments.
- Navigate across multiple commercial systems and applications to research, analyze and resolve general inquiries from agents.
- Gather, organize, and analyze reports/information to assist Agents and Underwriters to determine next steps.
- Know and comply with corporate policies, regulatory standards, internal business processes, and procedures while processing work.
- Maintain performance standards within a fast-paced environment.
- Work effectively in a team environment using professional interpersonal and communication skills.
Requirements
- High School Diploma or equivalent
- Strong customer service skills including oral and written communication
- Demonstrated accountability and leadership skills
- Commercial Insurance experience is required
- Excellent organizational skills, with the ability to multi-task
- Ability to prioritize to achieve desired results
- Excellent collaboration skills and ability to work in a team environment
- Critical listening and thinking skills; demonstrated ability to problem solve
- Strong knowledge of MS Word and Excel
Nice-to-haves
- College degree and/or commercial insurance experience preferred
Benefits
- Employee stock purchase plan
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Vision insurance
- Retirement plan
