Agent-Front Desk - The Ritz-Carlton, Laguna Niguel (150000IH)

Job Description: Agent-Front Desk We make stories like this possible every day. Whether we?re helpinga budding chef create a favorite meal, or an anxious dad find acamera full of memories, we?re proud to welcome our guests to ahome away from home. Because at The Ritz-Carlton, we never forgetthat we are creating guests for life. The Ritz-Carlton, Laguna Niguel, located at One Ritz-Carlton Drive,Dana Point, CA, 92629 currently has the following opportunity: Agent-Front Desk (150000IH): Process all guest check-ins by confirming reservations, assigningroom, and issuing and activating room key. Process all paymenttypes such as room charges, cash, checks, debit, or credit. Processall check-outs including resolving any late and disputed charges.Answer, record, and process all guest calls, messages, requests,questions, or concerns. Coordinate with Housekeeping to trackreadiness of rooms for check-in. Communicate parking procedures toguests/visitors and dispatch bell staff or valet staff as needed.Supply guests with directions and information regarding propertyand local areas of interest. Run daily reports (number of arrivals,departures), identify any special requests, and check reports foraccuracy. Complete designated cashier and closing reports in thecomputer system. Cash guests' personal checks and traveler'schecks. Count bank at the beginning and end of shift. Balance anddrop receipts according to Accounting specifications. Follow all company safety and security policies and procedures;report accidents, injuries, and unsafe work conditions to manager.Follow all company policies and procedures; ensure uniform andpersonal appearance are clean and professional; maintainconfidentiality of proprietary information; protect company assets.Welcome and acknowledge all guests according to company standards;anticipate and address guests' service needs; assist individualswith disabilities; thank guests with genuine appreciation. Speakwith others using clear and professional language; answertelephones using appropriate etiquette. Develop and maintainpositive working relationships with others. Comply with qualityassurance expectations and standards. Stand, sit, or walk for anextended period of time. Move, lift, carry, push, pull, and placeobjects weighing less than or equal to 10 pounds withoutassistance. Perform other reasonable job duties as requested bySupervisors. We invite you to learn more about this position and apply at:https://marriott.taleo.net/careersection/7/jobdetail.ftl?job=150000IH Connect with us on social media to keep up to date on TheRitz-Carlton news, learn more about our culture, and engage withthe Careers team on Facebook. www.facebook.com/marriottjobsandcareers http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul ofHospitality. The Ritz-Carlton is an equal opportunity employer committed tohiring a diverse workforce and sustaining an inclusive culture. TheRitz-Carlton does not discriminate on the basis of disability,veteran status or any other basis protected under federal, state orlocal laws.