Agent in Charge: People Operations

$39,520 - $44,637/Yr

Prairie Cannabis - Warrenville, IL

Full-time - Entry Level

Warrenville, IL

About the position

The Agent in Charge: People Operations at Prairie Cannabis is a leadership role responsible for overseeing daily operations at the dispensary, ensuring compliance with state regulations, and delivering exceptional customer service. This position involves managing a team of budtenders, driving brand strategy, and implementing marketing initiatives to enhance customer experience and sales. The ideal candidate will possess strong leadership skills, in-depth knowledge of cannabis products, and a commitment to operational excellence.

Responsibilities

• Collaborate with the General Manager to ensure seamless onboarding for all new hires.
• Oversee and track the completion of all mandatory annual training.
• Coordinate with the General Manager to manage agent badge renewals.
• Serve as the primary point of contact for social media reviews and inquiries.
• Champion customer experience initiatives by analyzing product performance.
• Provide daily coaching on product knowledge and sales techniques.
• Ensure proper documentation and resolution of customer service incidents.
• Greet and engage customers with a professional approach.
• Provide tailored product recommendations based on customer needs.
• Stay current on cannabis strains and consumption methods.
• Educate customers on strain differences and consumption practices.
• Address customer inquiries and complaints promptly.
• Train staff on compliance procedures and product handling.
• Oversee inventory levels and maintain accurate product records.
• Coordinate with suppliers to maintain a diverse product selection.
• Submit required reports in compliance with regulations.
• Collaborate with management and marketing teams on sales strategies.
• Lead and inspire a team of budtenders to deliver exceptional service.
• Maintain cleanliness and organization of the dispensary.

Requirements

• High school diploma or equivalent required.
• Minimum of two (2) years of supervisory experience, preferably in cannabis.
• Ability to work in a fast-paced, heavily regulated environment.
• Strong customer service and communication skills.
• Retail experience preferred.
• Attention to detail and accuracy in record keeping.
• Flexibility to work evenings, weekends, and holidays is required.
• Must be 21 years of age and able to pass State required background qualifications.

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance