Agile Product Owner Advisor - Hybrid

Cigna - Scottsdale, AZ

Full-time - Mid Level

Hybrid - Scottsdale, AZ

Insurance Carriers and Related Activities

About the position

As an Agile Product Owner, Advisor, you will be responsible for directing and managing a technical team to fulfill the needs of the business. This role is an excellent opportunity for someone with strong business acumen, technical skills, and a thorough understanding of Enrollment Operations to help set the direction and ensure the success of the product line they own. You will work with multiple Kanban teams and/or Scrum Teams in an Agile Team Structure environment, understanding and managing team capacity while optimizing performance and building trusted relationships with engineering teams. Your responsibilities will include understanding dependencies and having a broad knowledge of product and service offerings. You will identify and engage necessary stakeholders, technology, and expertise to drive alignment within projects or programs. As a passionate advocate, you will champion customer needs and improve processes with agile principles in mind. You will lead a team of indirect reports and initiatives, owning the product development lifecycle of assigned product or capability areas, including status reports. You will need to understand technology systems and customer journeys impacted by the product or capability area, as well as trends and metrics associated with it. Your role will involve translating complex business objectives into effective requirements and agile implementations, working collaboratively with cross-functional partners to deliver the business case via intake(s), prioritization, estimate exercises, journey mapping, capability build, adoption, production roll-out, and metric tracking. You will also be responsible for resolving issues, determining contingency plans, and escalating issues to appropriate audiences, including key business leaders and team members. Effective communication with individuals in various functional areas and at all levels of management is crucial.

Responsibilities

• Direct and manage a technical team to fulfill business needs.
• Work with multiple Kanban and/or Scrum teams in an Agile Team Structure environment.
• Understand and manage team capacity and optimize performance.
• Build trusted relationships with engineering teams.
• Identify and engage necessary stakeholders and technology to drive alignment within projects.
• Champion customer needs and improve processes with agile principles.
• Own the product development lifecycle of assigned product or capability areas.
• Understand technology systems and customer journeys impacted by the product/capability area.
• Translate complex business objectives into effective requirements and agile implementations.
• Work collaboratively with cross-functional partners to deliver the business case.
• Resolve issues and determine contingency plans for risks.
• Communicate effectively with individuals in various functional areas and at all levels of management.

Requirements

• High School Diploma or GED required; advanced degree or certification preferred.
• 5+ years of healthcare industry experience.
• 3+ years relevant experience in product management and operational effectiveness.
• Knowledge of Medicare preferred.
• Excellent time and priority management skills.
• Excellent communication (oral and written), presentation, and facilitation skills.
• Knowledge of applying Agile or similar methodology.
• Confident, influential, adaptive, and enthusiastic self-starter.
• Critical thinker and creative problem solver.
• Ability to effectively work within a complex, matrix environment.
• Experience with Jira, Confluence, and other project/collaboration tools preferred.
• Experience with MA enrollment, claims and billing platforms and data preferred.
• Proficient using MS Office software - PowerPoint, Excel, Visio, etc.

Nice-to-haves

• Experience in the Medicare Advantage Domain.
• Familiarity with backlog management and user story prioritization.
• Ability to analyze processes and suggest workflow optimizations.