Agile Product Owner Senior Manager - Express Scripts - Hybrid

Cigna - St. Louis, MO

Full-time - Manager

Hybrid - St. Louis, MO

Insurance Carriers and Related Activities

About the position

The Senior Manager of the PBM Operations Polaris BPO Team will be responsible for leading a team of multiple individuals responsible for driving and delivering value-based projects that support the Polaris tool. This role involves collaborating with key business and technology partners across the enterprise to identify and implement end-user tool improvements that enable company growth, reduce operating costs, and improve customer satisfaction. The Senior Manager will function in direct alignment with key strategies to deliver affordable, predictable, and simple solutions to both external and internal customers. In this position, the Senior Manager supports team members who serve as the interface to the Technical Product Owners (TPO) for business applications, product, or client requests. The responsibilities include contributing to business requirements for new and existing systems from ideation through production and project oversight, as well as applying corporate methodologies and tools such as AGILE and JIRA to technology-dependent projects. The Senior Manager will also establish, manage, and lead development plans for team members, understanding skill gaps or development needs, and leveraging best practices to incorporate into team development. The role requires creating a culture and team dynamic to maximize a team environment, demonstrating a willingness to work a flexible schedule to accommodate business needs, and the ability to effectively operate within a fast-paced, dynamic organization. The Senior Manager must possess the ability to influence and build strong relationships across the organization, with a passion to lead and drive transformational change. Participation in defining business requirements with business sponsors, TPO, and System Engineering teams for new and modified business applications, products, or client requests is essential. The Senior Manager must adapt in a dynamic work environment and indirectly lead teams through changes positively, while also having excellent interpersonal skills to work cross-functionally with other departments to collaborate, facilitate, and resolve issues, developing customized solutions to meet business requirements.

Responsibilities

• Lead a team responsible for driving and delivering value-based projects that support the Polaris tool.
• Collaborate with key business and technology partners to identify and implement end-user tool improvements.
• Contribute to business requirements for new and existing systems from ideation through production and project oversight.
• Apply corporate methodologies and tools (i.e. AGILE, JIRA) to technology-dependent projects.
• Establish, manage, and lead development plans for team members, understanding skill gaps or development needs.
• Create a culture and team dynamic to maximize a team environment.
• Work a flexible schedule to accommodate business needs.
• Influence and build strong relationships across the organization.
• Participate in defining business requirements with business sponsors, TPO, and System Engineering teams.
• Adapt in a dynamic work environment and lead teams through changes positively.
• Develop customized solutions to meet business requirements.

Requirements

• Previous leadership experience preferred.
• High School Diploma is required.
• BA/BS degree in Business, Finance, IT, or related field preferred.
• PBM or Pharmacy industry experience preferred.
• Ability to perform data analysis and summarize findings; ability to use data to support proposal of potential solutions preferred.
• Strong project management and organization skills preferred.
• Strong focus on customer service preferred.
• Excellent verbal and written communication skills preferred.
• Ability to develop and deliver leadership updates required.
• Ability to manage multiple timelines and deadlines required.
• Excellent PC skills within a Microsoft Office environment required.

Nice-to-haves

• Experience with data analysis and summarizing findings.
• Familiarity with project management tools and methodologies.

Benefits

• Flexible work schedule options.
• Opportunities for professional development and training.
• Health and wellness programs.
• Employee assistance programs.