Agile Product Owner/Sr. Advisor - Evernorth Accountable Care - Hybrid

Cigna - Houston, TX

Full-time - Mid Level

Hybrid - Houston, TX

Insurance Carriers and Related Activities

About the position

Evernorth Accountable Care is a new business focused on partnering with healthcare providers to form value-based care relationships, improving care for patients and reducing total healthcare costs. The Agile Product Owner will focus on development and maintenance of network management applications in support of long-term growth of the business. This individual will act as a liaison between business stakeholders and technology to set business objectives, communicate capability requirements, and establish priority of enhancements. Additionally, the Agile Product Owner will identify opportunities and implement process improvements, establishing deadlines, aligning responsibilities, and monitoring and summarizing progress against goals. Key responsibilities would include serving as a primary business liaison for the scrum teams to support business intent and application usability, ensuring features and user stories are well defined with clear acceptance criteria that can be worked by technology teams, facilitating refinement sessions, setting direction regarding prioritization of work, leading and/or participating in agile ceremonies. Individual will be responsible for cross team collaboration with other product owners to ensure ART level priorities are aligned and work with product manager on program-level priorities and objectives. Additionally, this role includes developing and implementing processes for effective implementation and integration, creating standard operating procedures, and transitioning the capability into a business-as-usual environment. Essential Functions include translating business and user objectives into requirements and acceptance criteria, developing and documenting business requirements in a detailed and timely manner, collaborating in an Agile environment and liaising with team members to effectively communicate business requirements and expectations, ensuring a healthy backlog of work is documented in support of business objectives, documenting and maintaining application roadmaps to effectively manage expectations internally and externally, participating in and/or facilitating ideation and strategy sessions to identify features that will continually enhance business usability and capabilities, and testing application features in QA and Production environments to verify accuracy and ensure content is defect free.

Responsibilities

• Serve as a primary business liaison for the scrum teams to support business intent and application usability.
• Ensure features and user stories are well defined with clear acceptance criteria that can be worked by technology teams.
• Facilitate refinement sessions and set direction regarding prioritization of work.
• Lead and/or participate in agile ceremonies.
• Collaborate with other product owners to ensure ART level priorities are aligned.
• Work with product manager on program-level priorities and objectives.
• Develop and implement processes for effective implementation and integration.
• Create standard operating procedures and transition the capability into a business-as-usual environment.
• Translate business and user objectives into requirements and acceptance criteria.
• Document and maintain application roadmaps to effectively manage expectations internally and externally.
• Participate in and/or facilitate ideation and strategy sessions to identify features that will enhance business usability and capabilities.
• Test application features in QA and Production environments to verify accuracy and ensure content is defect free.

Requirements

• Bachelor's Degree in related field strongly preferred; Master's Degree in related field ideal.
• Experience within healthcare required.
• At least 1 year working knowledge of agile methodology and experience interfacing with technology teams in an agile environment required.
• Advanced knowledge of programs like Jira, Jira Align, Confluence & SharePoint.
• Experience managing or optimizing digital products or websites preferred.
• Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Ability to sustain momentum under challenging circumstances, working with all stakeholders and delivery teams.
• Demonstrates strong decision making skills and problem solving techniques.
• Demonstrates ability to work independently and as part of a collaborative team in a fast paced, high volume, rapidly changing environment.
• Ability to predict challenges and seek to proactively head-off obstacles.
• Both technically deep and business savvy enough to interface with cross-functional partners.
• Strong interpersonal, communication, facilitation, and presentation skills.

Nice-to-haves

• Experience in a healthcare technology environment.
• Familiarity with value-based care models.
• Experience with user experience (UX) design principles.

Benefits

• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.