Agricultural Customer Service Representative

$25 - $31/Yr

Wilbur-Ellis - Chelan, WA

Full-time - Entry Level

Chelan, WA

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

Wilbur-Ellis is seeking a dependable Customer Service Lead. This position will assist in all aspects of customer service, including product selection, order processing, and inventory management. This role could also include warehouse duties such as stocking and retrieving items, deliveries, general housekeeping, and whatever else is needed to meet the needs of the branch.

Responsibilities

• Assists field sales staff with the preparation and documentation of product recommendations and use records
• Handles customer service for walk-in and phone orders
• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Responds to customer sales inquiries in a timely, accurate, and appropriate manner
• Assists Branch Manager and field sales staff with product use forecast, sales reporting, and budget preparation
• Document and process product use recommendations as required
• Enter and process customers' orders as requested using JDE
• Work closely with the office team to ensure adequate inventory levels are maintained
• Assist Sales Team in accurate customer pricing and quickly resolve any inquiries or concerns
• Prepare standard use and sales reports as well as any custom reports as requested
• Assist Sales Team in annual budget preparation and monthly budget vs. actual reports
• Assist other office team members in administrative tasks to ensure quality customer service
• Present a professional image to customers through personal appearance and overall branch cleanliness
• Attend product training sessions and meetings when necessary
• Promote safety throughout the branch
• All other duties as assigned

Requirements

• High School Diploma or equivalent
• Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems
• Customer service experience in the Agriculture industry is a plus
• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios
• Ability to sit at a desk and computer terminal for protracted periods
• Mobility to move freely across uneven terrain both indoors and outdoors safely

Nice-to-haves

• JD Edwards practice and process training will be provided
• Strong interpersonal and effective communication skills
• Practical organization skills with strong attention to detail
• Ability to respond professionally to common inquiries or complaints
• Fluency in reading, writing, and speaking the English language

Benefits

• Base compensation ranges from $25.48 - $31.88 per hour
• Eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits