Wilbur-Ellis - Exeter, CA
posted 2 months ago
The Agriculture Customer Service Representative position at Wilbur-Ellis Company LLC is a full-time role based in Exeter, CA, designed for individuals who are customer-focused and detail-oriented. This position plays a crucial role in providing administrative and clerical support, acting as a vital link between customers, the field sales team, and operations support. The primary goal is to ensure excellent service and overall customer satisfaction. The representative will assist in order processing and inventory management, contributing to the smooth operation of the business and enhancing customer experiences. In this role, the representative will be responsible for electronic order entry and processing using JD Edwards Enterprise Resource Planning (ERP) software. They will respond to customer inquiries in a timely and accurate manner, document product use recommendations, and ensure that customer orders are processed efficiently. The representative will also work closely with the Sales and Operations team to maintain adequate inventory levels, conduct monthly inventory cycle counts, and assist in resolving pricing inquiries. This position requires strong organizational skills, the ability to multi-task, and a commitment to teamwork and exemplary customer service. Wilbur-Ellis Company has a rich history of over 100 years in the agricultural industry, and this role offers an opportunity to grow within a supportive and people-first work environment. The company values its employees and invests in their development, providing competitive compensation and a range of benefits. The representative will be part of a dynamic team that thrives on creativity and a dedication to quality work, ensuring that customers receive the best possible service.