AGS Technical Program Manager, Global Business Operations

$133,900 - $231,400/Yr

Amazon - Austin, TX

Full-time - Mid Level

Austin, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Program Manager for Global Business Operations at AWS is responsible for delivering tools, mechanisms, and data to evaluate business performance. This role involves scoping and managing large projects end-to-end, focusing on leveraging technology to enhance efficiency and accuracy in business operations. The ideal candidate will have a strong program management background, excellent stakeholder management skills, and a technical background in web technologies, thriving in an entrepreneurial environment.

Responsibilities

• Collect business and systems requirements from internal and external customers.
• Write specifications and drive project schedules from design to release.
• Manage the production launch of projects.
• Lead and coordinate design/implementation efforts between internal teams and external vendors.
• Make tradeoffs to optimize time-to-market and communicate goals and responsibilities to project teams.
• Gather and synthesize requirements from Executive Leadership and teams.
• Drive analysis to improve efficiency and efficacy of initiatives.
• Manage the lifecycle of initiatives, including operational ownership and process improvement.
• Influence stakeholders across various functions to drive transformation and digital adoption.
• Build scalable global processes while addressing unique needs of specific geographies.
• Own communication of program updates and launches to stakeholders.

Requirements

• 5+ years of technical product or program management experience.
• 7+ years of experience working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management experience with software engineering teams.
• Experience managing programs across cross-functional teams.

Nice-to-haves

• 5+ years of project management experience including scope, schedule, budget, and quality management.
• Experience defining KPIs/SLAs for multi-million dollar businesses.
• Experience managing projects across cross-functional teams and building sustainable processes.

Benefits

• Flexible working hours
• Work-life balance initiatives
• Mentorship and knowledge sharing opportunities
• Diversity and inclusion programs
• Employee-led affinity groups