AI Engagement Manager / Senior AI Engagement Manager
C3 AI - New York City, NY
posted 7 days ago
About the position
C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable, high-value AI applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. C3 AI is seeking highly skilled individuals with experience managing the creation and development of complex enterprise AI solutions, and a track record of driving tangible business value and outcomes for customers as a trusted advisor. Expertise and experience in business consulting, the full software development lifecycle, enterprise software, AI/ML, cloud deployments and data integration are required in addition to domain experience in one or more of the following industries: Manufacturing, Aerospace and Defense, Oil & Gas, Financial Services, Life Sciences, Healthcare, Telecommunications, and High Tech.
Responsibilities
- Collaborate with customers to craft compelling AI use cases that drive business value and translate use cases into detailed requirements and specifications.
- Turn business requirements into AI application features and capabilities, map use cases to granular team tasks and produce detailed project work plans.
- Lead solution development with a team of engineers, architects, data scientists, product managers, QA and DevOps to deliver successful deployments.
- Work across internal teams to make necessary trade-offs between short-term customer deliverables and long-term product roadmaps items.
- Anticipate stakeholder needs, remove obstacles, track and address risks before they become issues and manage expectations.
- Quantify and track value metrics that can be realized from C3 AI solutions.
- Advise executive customer stakeholders on future use case roadmaps and drive customer success and adoption with a focus on customer retention and expansion.
- Develop high quality and polished internal and external communications to influence customer and C3 AI success.
- Communicate effectively and proactively with customers to build trusted relationships.
- Travel to customer sites (20% average)
Requirements
- Bachelor's degree in Computer Science, Engineering, Statistics, Mathematics, Operations Research or similar field; Advanced Engineering degree or MBA preferred.
- Minimum of 6 -10 years business consulting and product or delivery management experience with enterprise SaaS solutions.
- Experience leading customer engagements with substantial exposure and involvement with AI/ML, data science, cloud infrastructure, solution architecture, application development, and data engineering.
- Credible customer presence. Capable of communicating effectively and stepping into a trusted advisor role.
- Strong customer orientation with a drive to build intimacy with users and their organizations' needs.
- Data-driven, analytically oriented, with a commitment to process improvement.
- Demonstrated ability to navigate between the business and technical domains of a software implementation project while providing leadership in both areas.
- Excellent presentation and written communication skills with keen attention to detail.
Benefits
- Excellent benefits
- Competitive compensation package
- Generous equity plan
