AI Software Development Engineer

About the position

Delta is investing in and growing our capabilities across our IT global technology hubs, to continually improve the end-to-end travel experience for our customers and enable our 90,000 Delta people who serve them. Join us on our transformation journey in becoming a world-class IT organization at the world's best airline! As AI Software Engineer, you will work on initiatives across the entire business; initiatives range from our complex global operation to the digital customer experience. We're looking for someone who is passionate about developing solutions for real-world, large-scale problems using Artificial Intelligence techniques including Generative AI, deep learning, machine learning, reinforcement learning, and CNNs.

Responsibilities

• Grow Delta's use of AI within customer and employee facing experiences
• Partner with cross functional business and technology teams to understand business landscape and drive AI opportunities
• Provide technical thought-leadership and direction for AI solutions across a wide range of centralized and distributed environments across the Delta landscape
• Partner with Architecture, Foundations, and Security teams to pave the way for Delta leverage industrialized design patterns
• Help to define, design and capture data required for measurement of each solution
• Collaborate frequently to share ideas and gain perspective
• Communicates critical information in a clear and timely manner
• Listens to others and seeks clarification and confirms shared understanding when communicating
• Deliver with Quality and Speed
• Collaborate with business and product owners, understanding the product and business domain to engineer solutions that create a competitive advantage
• Work within a team of engineers and cross-divisionally to design and build Artificial Intelligence into technical solutions at scale
• Contribute to the strategy around which frameworks and technologies are leveraged with each solution
• Partner with the foundations teams to approve new design patterns
• Look upstream and downstream to see around corners and anticipate future consequences for immediate technical choices
• Document and communicate solutions with effective documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Design, Develop, Monitor, and scale AI components, APIs, and loosely coupled applications and integrate these with highly available channels and systems
• Incorporate security standards, test-driven development, and pipeline deployment automation to achieve robust reliability and scale
• Mentor junior team-mates to define and implement detailed measurement data, error logging/tracking for all products within our domain
• Initiate and lead code reviews and continuous improvement efforts
• Analysis and implementation of Performance/Stability/Reliability initiatives
• Monitors metrics, problems, trends, and costs, in order to determine solutions, required process changes, etc. that will make the function more efficient
• Plan, create, and execute automated test cases and load/performance testing
• Operate with Agile and Cloud Target squads within two-week sprints
• Own and support what you build
• Production issue triage, management, and prevention with a focus on continuous improvement
• Develop an AI first mindset and help democratize AI for Delta

Requirements

• 5+ years of work experience in Software Engineering
• 3+ years of work/educational experience in Artificial Intelligence/Machine Learning
• Experience with Agile Software Development Lifecycles and DevOps/DevSecOps
• Development experience on AWS, AWS Sagemaker required
• Experience with one or more general purpose programming languages including but not limited to: Python, R, Scala, Spark
• Experience with one or more of the following: Natural Language Processing, sentiment analysis, classification, pattern recognition
• Development experience with AI frameworks such as TensorFlow, Microsoft CNTK, scikit, Keras, Caffe, Gluon, Torch
• Familiarity with GenAI technology stack, including frameworks for prompt engineering, guardrails for GenAI applications, and LLM fine-tuning
• Experience working with VectorDBs and other data infrastructure required to efficiently support Generative AI training pipelines and production applications
• Experience training and maintaining large language models
• Experience with production-grade development, integration and support
• Experience and familiarity presenting to technical and business audiences
• Position is hybrid in Atlanta
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

Nice-to-haves

• A doer by default: You are self-motivated and take pride in building great experiences for users, whether they are employees or customers
• You enjoy working with people and can put yourself in other people's shoes
• You're not afraid to ask for help when you need it or help teammates when they need a boost
• You believe in strong opinions, weakly held-- you're not afraid to change your opinion in the face of new facts and acknowledge what you don't know
• Are intensely curious about finding a solution to the pain-points of our passengers along the entire travel experience
• Have a sense of ownership in everything you build, and drive for continuous improvement
• Love travel and can deeply empathize with our customers

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks