AIML - Principal User Researcher

$197,400 - $296,300/Yr

Apple - Seattle, WA

Full-time - Senior

Seattle, WA

Computer and Electronic Product Manufacturing

About the position

The Principal User Researcher will play a crucial role in the Artificial Intelligence and Machine Learning (AIML) User Research team at Apple, focusing on enhancing user experiences across software, devices, and services. This position involves conducting human-centered research to inform product development, collaborating with cross-functional teams, and mentoring other researchers. The ideal candidate will have extensive experience in user research and a passion for understanding user needs and behaviors.

Responsibilities

• Work closely with engineers, PMs, designers, and data scientists to align on research goals and develop study designs.
• Conduct in-person and remote user studies on various Apple products and features.
• Extract insights about usability, user experience, and user sentiment from qualitative and quantitative data.
• Recommend product or feature improvements based on research findings to various stakeholders including engineering, design, and executives.
• Evolve research planning, processes, and tools to enhance data collection and communication.
• Mentor other researchers to support the goals of the research organization.

Requirements

• BS/MS in behavioral/social sciences, such as psychology, neuroscience, human-computer interaction, or related field, or equivalent industry experience.
• 10+ years of experience in human-centered research for software and/or hardware products.
• Demonstrated experience designing and conducting user studies using qualitative and quantitative methods.
• Proficient in analyzing large amounts of qualitative and quantitative data and creating visualizations to communicate insights.

Nice-to-haves

• Ph.D. in behavioral/social sciences or related field.
• Proficient in data analysis and visualization software or programming languages (e.g., Matlab, JMP, SPSS, Python, R, Tableau).
• Prior research experience with virtual assistants, speech recognition, or artificial intelligence.
• Experience working in user research labs with specialized tools.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses including tuition
• Discretionary bonuses or commission payments
• Relocation assistance