Air Export Operations Agent III

Ait Worldwide Logistics - Houston, TX

Full-time - Mid Level

Houston, TX

101-250 employees

Support Activities for Transportation

About the position

The Air Export Operations Agent III at AIT Worldwide Logistics is responsible for coordinating the export of international freight forwarding shipments. This role emphasizes operational excellence and delivering a high level of customer service. The agent will manage customer orders, ensure compliance with regulations, and maintain communication with vendors and customers to facilitate smooth logistics operations.

Responsibilities

• Receive and validate customer orders including documentation and compliance checks.
• Identify best routing and transit options based on customer requests and standard operating procedures.
• Anticipate and secure quotations from vendors for potential order costs.
• Issue customer or overseas office/agent quotations and confirm acceptance.
• Perform TSA Known Shipper Checks and secure bookings from airline dispatch.
• Accrue all costs in CargoWise and perform initial profitability checks.
• Issue customer booking confirmations and confirm timely delivery of cargo.
• Receive and validate customer documents and file AES according to USPPI instructions if applicable.
• Track and confirm flight departures and update system milestones accordingly.
• Issue AIT House air waybills according to customer and destination requirements.
• Upload all documents to edocs in CargoWise and send pre-alerts to overseas offices or agents.
• Confirm final costs and ensure all are accrued for final profitability checks before invoicing customers.

Requirements

• Associates Degree or equivalent experience.
• 4-6 years of freight forwarding experience preferred.
• Dangerous Goods Certification preferred.
• Certified CargoWise Specialist (CCO) required.
• Proficiency in CargoWise and advanced knowledge of freight movement and air vendors.
• Strong organizational and time management skills.
• Ability to analyze numerical data and understand components and relationships.

Nice-to-haves

• Advanced math and geography skills.
• Ability to recommend solutions to common problems.
• Intermediate knowledge of country regulations and AIT policies.
• Proficiency with MS Office.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability insurance
• Health Savings Account
• Flexible Spending Account
• Paid parental leave
• Pet insurance
• 401(k) plan
• Tuition reimbursement
• Vacation days (10-20 based on tenure)
• Personal days (2)
• Sick days (5)
• Volunteer hours (5)
• Company holidays (6 plus Veterans Day for Veterans)