Air Import E-Commerce Operations Coordinator

$45,000 - $60,000/Yr

Accelerated Global Solutions - Elk Grove Village, IL

Full-time - Entry Level

Elk Grove Village, IL

About the position

The Air Import E-Commerce Operations Coordinator at AGS plays a crucial role in ensuring the timely movement of shipments while maintaining effective communication with clients and overseas agents. This position requires a detail-oriented individual who can meet key performance indicators (KPIs) and optimize logistics processes in a fast-paced e-commerce environment.

Responsibilities

• Ensure timely movement of shipments and communicate any delays or documentation issues to clients and overseas agents.
• Accurately file documents such as invoices, AWB, and shipping statements, verifying merchandise weights or volumes.
• Utilize analytics tools to track and meet KPIs, identifying operational inefficiencies and proposing improvements.
• Organize data using spreadsheets (Excel, Google Sheets) to collaborate internally with warehouse and operations teams for timely fulfillment.
• Perform daily tracing to maintain data accuracy and communicate effectively with customers, vendors, and carriers.
• Provide support to fellow associates, supervisors, and department managers as necessary.

Requirements

• Minimum of 1 year of Air Import operations experience highly preferred.
• Strong communication and interpersonal skills.
• Proactive with strong organization skills.
• Proficiency in Microsoft Office and computer skills.
• Excellent written and verbal communication skills.

Nice-to-haves

• Experience with Cargowise is a plus.
• Previous experience in freight forwarding highly preferred.
• Proficiency in Mandarin/Chinese a plus.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance