Air Logistics Operational Care Specialist

Kuehne + Nagel - Houston, TX

Full-time - Entry Level

Houston, TX

10,001+ employees

Support Activities for Transportation

About the position

The Operational Care Specialist at Kuehne+Nagel is responsible for managing the coordination of customer shipments within the Air Logistics team. This role involves securing buy rates and capacity with qualified carriers, executing bookings, and ensuring compliance with air transport regulations. The specialist will work closely with customer care teams to meet specific shipping requirements and will utilize operational systems to manage transport activities effectively.

Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners, and suppliers to manage the transportation of customer's cargo.
• Manage operational tasks through Business Process Automation tools (BPA) and all related features.
• Review and ensure alignment of shipping instructions, clarifying any deviations or conflicts with country regulations, export compliance, and rate and routing information.
• Report problems, operational disputes, or discrepancies to supervisors and managers.
• Monitor operational performance of carriers and vendors, escalating issues if performance commitments are not met.
• Initiate and resolve any rate or performance discrepancies.

Requirements

• Associate and bachelor's degree in supply chain management.
• 1+ years of experience in Air Logistics.
• 2+ years of experience in Customer Service.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Tuition reimbursement