Air Operations Controller, Amazon Air Network Control Center

Amazon - Erlanger, KY

Full-time - Entry Level

Erlanger, KY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Amazon Air Network Control Center (NCC) is seeking an Air Operations Controller to join our team in Erlanger, KY. This full-time position is crucial for ensuring the safe, compliant, and timely operations of Amazon's dedicated fleet of aircraft. As an Air Operations Controller, you will be responsible for proactively monitoring all aircraft movement activities, identifying potential issues, and implementing solutions to prevent disruptions in our network operations. You will work closely with various stakeholders, including air carriers, ground handlers, and service providers, to facilitate on-time operations and ensure the smooth flow of customer package movements. In this role, you will be tasked with developing and executing effective service recovery plans when necessary, while also continually assessing and communicating the operational status of all assigned flights and gateways. Your ability to review, analyze, and monitor weather conditions will be essential in making informed decisions that impact flight schedules. You will also be responsible for monitoring and managing the capacity of Unit Load Devices (ULDs) and bags across the AIR network, ensuring that we maintain optimal inventory levels. This position is designated as safety-sensitive, requiring full and unimpaired skills and judgment to execute job duties safely. You will support leadership by analyzing data, preparing reports, and providing relevant information for operations meetings or executive leadership briefings. The role requires flexibility in working hours, including variable shifts that may encompass days, nights, weekends, and holidays. Additionally, you may be required to travel up to 10% of the time to support operational needs.

Responsibilities

• Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues.
• Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule.
• Develop and execute effective service recovery plans as necessary.
• Liaise with Amazon Air's air carriers, ground handlers, and other service providers to help facilitate on-time operations.
• Continually assess and communicate the operational status of all assigned flights and/or gateways.
• Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation.
• Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues.
• Escalate significant issues to NCC Air Operations Managers for visibility and resolution.
• Monitor and manage AIR network capacity.
• Monitor and manage capacity of ULDs and Bags across the AIR network.
• Support leadership by helping analyze data, prepare reports, and provide other relevant information for operations meetings or executive leadership briefings.

Requirements

• 3+ years of experience in Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, and/or Network Control Center Operations Management.
• Bachelor's Degree or equivalent experience: 4 years of aviation-related military experience, 2 years of Amazon Experience, or any of the following FAA licenses/certificates + 3 years of relevant experience: FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, or Air Frame and Power Plant License.
• Experience with Microsoft Office suite.
• Experience with Continuous Improvement projects.
• Ability to work independently in a high-pressure environment.
• Ability to exercise sound judgment where clear guidelines may not exist.