Airline Account Manager - Starting at $66K+ (LAX BM Dec2023)

Hallmark Aviation Services-posted 11 months ago
Full-time • Mid Level
Los Angeles, CA
1,001-5,000 employees
Administrative and Support Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide exceptional service to our world-class international airlines at LAX airport. The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

  • Maximize airline account revenues and profitability; control the budget for labor costs and allocation
  • Ensure that airline account operates according to schedule and service level agreements
  • Oversee the long-term analysis of manpower needs, groom potential leaders
  • Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
  • Develop and cultivate strong customer relations/retention
  • Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
  • Provide hands-on supervision of the staff and delegate workload
  • Provide direct customer relations support
  • Ensure cross training of staff members and monitor mandatory training
  • Administer performance recognition and reward program(s)
  • Carry out disciplinary action and motivational activities when needed
  • Process promotion, demotion and termination paperwork
  • Enforce company policies and procedures (including safety, security, and uniform & grooming standards)
  • Previous airline experience
  • At least 18 years old, with a High School Diploma or G.E.D.
  • English proficient, other languages may be required
  • Basic math skills: adding, subtracting, division, and multiplying
  • Computer literate
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Reading & comprehension of reference materials, instructions, policies & procedures
  • Proven leadership abilities and organizational skills
  • Familiarity with the aviation industry (or B2B crack): ticketing experience, passenger service experience
  • PC basics (Outlook, Microsoft Word, PowerPoint, Excel, Adobe PDF, etc.)
  • Excellent interpersonal, coaching and counseling skills
  • Self-driven focus on customer and client satisfaction
  • Ability to excel under pressure of meeting extreme deadlines
  • Able to communicate effectively, both verbally and in writing
  • Experienced in planning a roster and monitoring work schedules
  • Able to solve daily problems and make quick decisions within the operation
  • Able to work varied hours, and flexible to travel if needed.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service