Airline Customer Service Manager-on-Duty (Frontier Airlines)

$65,000 - $65,000/Yr

Worldwide Flight Services - Las Vegas, NV

Part-time - Mid Level

Las Vegas, NV

Support Activities for Transportation

About the position

Join our Worldwide Flight Services family and contribute to timely cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? The work of the Manager-on-Duty will center around providing your representatives with the tools and frameworks necessary to make every customer interaction a positive, productive experience. In this role, you will be guiding supervisory personnel within the assigned functional area to oversee and advise on staffing requirements and monitor/administer discipline/corrective action for subordinates. You will act as a liaison between the first-level supervisor and upper management. Maintain and control all required aspects of the operation following the corporate security program and TSA legislation. Ensures that the required company audit requirements are undertaken to maintain continuity and compliance. Read, understand, and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Establishes and administers practices fairly and equitably, where all employees, customers, and vendors are treated with respect.

Responsibilities

• Provide representatives with tools and frameworks for positive customer interactions.
• Guide supervisory personnel to oversee staffing requirements.
• Monitor and administer discipline and corrective action for subordinates.
• Act as a liaison between first-level supervisors and upper management.
• Maintain and control all required aspects of the operation following corporate security programs and TSA legislation.
• Ensure compliance with company audit requirements.
• Clarify the implementation of the site-specific security plan.
• Ensure all WFS staff display their company ID badges.
• Establish and administer fair practices for employees, customers, and vendors.

Requirements

• Two to five years of previous management/specialist supervisory experience in field service duties.
• College degree or equivalent experience.
• Airline pricing experience.
• Ability to work weekends, holidays, and days off.

Nice-to-haves

• Familiarity with personal computer software.
• Independent judgment and decision-making skills.
• Excellent interpersonal skills, and written and oral communication skills.
• Ability to read, write, fluently speak, and understand the English language.

Benefits

• Access to up to 50% of earned wages through myWisely app or Daily Pay app.
• On-the-spot awards through the Awardco Platform including gift cards.
• Multiple options for medical care for full and part-time employees.
• Travel Discounts, Pet insurance, Discount Shopping & More.
• Wellness Programs offered to all employees.
• 401k program with company match.
• Opportunities for Internal Mobility and transfers.