About the position
Hallmark Aviation is seeking dedicated Customer Service Agents to join our team at HNL Airport, providing exceptional service to our world-class international airlines. This position is ideal for individuals who thrive in a fast-paced environment and are available for PM shifts, specifically from 11:30 PM to 12:30 AM and 10 AM to 2 AM. As a Customer Service Agent, you will perform a broad range of duties that may vary depending on location and service demands, ensuring a high-quality product is delivered to our passengers and crew. Your daily functions will include rotating through various areas such as the ticket counter, lobby, gate functions, customs, and arrivals. You will engage in constant interaction with passengers and crew, operating the jet bridge, and resolving any issues related to flight activity to ensure on-time departures. Additionally, you will handle some cash transactions, manage manifests, and label items as necessary. This role requires a strong ability to multitask and maintain organization while delivering excellent customer service in a dynamic airport environment.
Responsibilities
- Perform a broad range of duties depending on location and service demands while delivering a high quality product.
- Rotate through ticket counter, lobby area, gate functions, customs, arrivals, and other areas within the airport.
- Engage in constant passenger and crew interaction.
- Operate jet bridge and assist with boarding processes.
- Resolve issues with flight activity to ensure on-time departure.
- Handle cash transactions, manifests, and labeling as required.
Requirements
- At least 18 years old with a High School Diploma or G.E.D.
- Proficient in English; additional languages are a plus.
- Basic math skills including adding, subtracting, division, and multiplying.
- Computer literate and able to navigate various software systems.
- Ability to stand, bend, squat, reach, grasp, and pick up items; occasional lifting up to 70 lbs.
- Strong reading and comprehension skills for reference materials, instructions, policies, and procedures.
Nice-to-haves
- Bilingual speakers preferred.
- Experience in customer service or a related field.
Benefits
- $20.00/hr salary
- Medical benefits for full-time employees
- Voluntary dental and vision insurance
- 401K plan options
