About the position
Hallmark Aviation Services is seeking enthusiastic and professional Airline Customer Service Representatives to join our team at San Francisco International Airport (SFO). As a representative, you will play a crucial role in providing exceptional service to both domestic and international airline passengers. Our company has built a strong reputation for delivering best-in-class service, and we are committed to employee happiness and engagement. This position offers both part-time and full-time opportunities, with excellent advancement potential and paid training provided to ensure you are well-prepared for your role. In this dynamic workplace, you will rotate through various areas of the airport, including the check-in counter, lobby, departure gate, customs, and arrivals. You will learn the behind-the-scenes operations of an international airport and develop the skills necessary to navigate challenges and ensure on-time performance. Your role will involve interacting with high-profile passengers and collaborating with port authorities, crew members, and airline personnel to guarantee a safe and secure travel experience. We are looking for individuals who are eager to learn, organized, and capable of making quick decisions. Strong problem-solving skills, effective communication, and the ability to multitask in a fast-paced environment are essential. If you are at least 18 years old, a high school graduate or have a G.E.D., and are eligible to work in the United States, we encourage you to apply and take the next step towards building your new career with Hallmark Aviation Services.
Responsibilities
- Assist customers with fare quotes and boarding gate functions.
- Perform assignments at the ticket counter, airport lobby, baggage counter, and gate check-in.
- Maintain professional interactions with airline passengers, clients, and crew members.
- Translate and transcribe when possible to assist passengers.
- Handle company assets responsibly and be aware of costs associated with damage.
- Complete accurate cash handling transactions, manifests, and labeling.
- Operate machinery in accordance with operational policies and standards.
- Use computers, printers, and other equipment to manage data and information confidentially.
- Read, interpret, and comprehend reference materials, instructions, policies, and procedures.
Requirements
- At least 18 years old with a high school diploma or G.E.D.
- Valid US work authorization.
- Proficient in speaking, reading, and writing in English; other languages are a plus.
- Flexible schedule to work weekends, holidays, and overtime.
- Basic math skills including addition, subtraction, division, and multiplication.
- Computer literate with the ability to navigate various software and systems.
- Ability to make quick and rational decisions under pressure.
- Effective communication and good listening skills.
- Ability to multitask and perform duties in a fast-paced environment.
- Ability to read and comprehend reference materials, instructions, policies, and procedures.
Nice-to-haves
- Experience in customer service or hospitality industry.
- Knowledge of airline operations and procedures.
- Bilingual skills to assist a diverse clientele.
Benefits
- Medical benefits
- Voluntary dental and vision insurance
- Matching 401k plan
- Amazon incentives and travel perks
- Paid parking
- Paid training opportunities
